The role impacts on the opening, daily operation and closing of the leisure facility. The role is instrumental in creating smiles for guests and colleagues, whilst protecting and maximizing revenue.

This position oversees the colleague provision of the guest experience in terms of queue line management, selling of tickets, lockers, strollers, turnstile admission and exits, handling guest enquiries, lost and found, information point, guest complaints and friendly guest relations

• Develop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist
• Manages a team of front line colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
• Engender a culture of positivity and teamwork within the department, across all levels
• Schedule breaks and if...