Job Purpose

To provide exceptional, personalised luggage, transport, and guest services to guests on arrival and throughout their stay, ensuring a memorable and enjoyable hotel experience.

Key Performance Areas1. Prepared Work Environment

• Maintain a clean, safe, and professional work environment.


• Inspect vehicles and identify any maintenance or safety issues.


• Ensure vehicles, parking areas, and the porte cochere are clean and presentable.


• Check fuel levels and ensure vehicles are ready for guest transport.


• Review daily arrival and VIP lists and understand special guest requirements.


• Research and familiarize yourself with new or unfamiliar destinations.


• Coordinate vehicle maintenance when required.


• Assist with the preparation and distribution of welcome and VIP amenities.


• Maintain knowledge of hotel facilities, promotions, and activities.