Job Description

Overall management and accountability on the performance of the CS Team

Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)

Instruct and assign jobs to subbordinate staffs and supervise/review their performance
Train and evaluate to new comers

Coordinate with Sales Team to approach clients for generating revenue/ profit

Responsibe for debt collection

Review draft test report and close jobs after they are complete (in absence of report supervisor)

Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)

Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation

Prepare weekly highlight, monthly reports and other reports to Customer Service manager

QHS...