About the Role

As a Hardware Test & Support Engineer at AIO, you will play a dual role on our Test Team: validating the reliability and quality of our AI‑powered embedded devices, and serving as the primary technical point of contact for our non‑technical operations and care teams supporting live restaurant deployments. In this hands‑on role, you will work with hardware prototypes, diagnose PCB‑level issues, respond to field‑raised hardware tickets, and help non‑technical staff resolve issues quickly and confidently. You will report to the Senior Hardware Test Engineer and collaborate closely with hardware, firmware, and operations teams.

Responsibilities

Hardware Testing

• Perform functional, performance, and stress testing on hardware devices and PCB assemblies.
• Assist in diagnosing and debugging PCB‑level faults using test equipment (oscilloscopes, multimeters, logic analyzers, etc.).
• Build and maintain data pipelin...