Working/Functional Title
HCR-Patient Access Specialist
Position Summary
Job Summary:

The Patient Access Specialist supports patients by scheduling appointments, addressing inquiries, addressing concerns, resolving barriers to care, and guiding patients through the healthcare system with professionalism, empathy, and accuracy. This position plays a critical role in creating a seamless, patient-centered experience that reflects MSU Health Care’s commitment to service excellence, access, and quality care.

Success in this role requires strong communication skills, critical thinking, attention to detail, and a commitment to delivering consistent, high-quality service while supporting organizational access and patient experience goals.

Key Responsibilities:


+ Serves as the first point of contact for patients, ensuring a professional, courteous, and welcoming voice on the phone.

+ Advocate for members by coordinating with providers...