Job Objective:

Claim Processors are responsible for timely and accurate processing and adjudication of employee benefit claims, related to flexible benefits (FlexBen) and/or health benefit administration (HBA) programs. This role involves reviewing submitted documentation, performing data entry, verifying eligibility, and determining coverage based on plan guidelines. Communicate with issues or exceptions to other concerned departments as necessary.

Job Description:

1. Accurately captures claim data into the claims management system and maintains updated records of all claim transactions, communications, and outcomes.
2. Analyze claims for completeness, accuracy, and compliance with the specific terms of the member’s benefit plan.
3. Confirm the member’s eligibility for benefits and verify that the services or expenses are covered under their current plan.
4. Adjudicate and authorize the appropriate payment or refer/escalate cla...