Company Description
Why work for Accor?
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Lead and supervise the concierge team, providing guidance, training, and performance management to ensure exceptional service deliveryManage guest requests and special requirements with professionalism and attention to detail, ensuring timely and satisfactory resolutionCoordinate reservations, restaurant bookings, transportation arrangements, and activity bookings for guestsProvide expert local knowledge and personalized recommendations regarding attractions, dining, cultural sites, and experiences in Agra and surrounding regionsMaintain comprehensive vendor and partner relationships including restaurants, tour operators, transportation services, and entertainment venuesHandle complex and high-priority guest requests, including emergency situations and VIP accommod...