Supervise, guide, and support the Host/Butler team to deliver exceptional personalized service to all guests.
Encourage and build mutual trust, respect, and cooperation among team members.
Ensure grooming standards and professional behaviour are maintained across the team.
Conduct daily briefings and coordinate shift handovers to ensure seamless service delivery.
Train, coach, and develop team members, ensuring all hosts follow standard operating procedures and service standards, including LQA and Forbes guidelines.
Oversee and ensure that each assigned guest receives personalized service tailored to their preferences and needs throughout their stay.
Personally welcome VIP and high‑profile guests with a warm, professional greeting and escort them to their suite or villa.
Supervise and ensure proper in‑room check‑ins, check‑outs, and delivery of signature butler services su...
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