**Role Purpose**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

**Key Accountabilities**

People

+ Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
+ Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
+ Promote teamwork and quality service through daily communication and coordination with other department heads.
+ May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience...