Ensure all departmental service standards, cleanliness protocols, and sequences of service are consistently upheld to meet or exceed brand expectations and guest satisfaction.
Foster strong, collaborative relationships with the Front Office and Engineering teams to ensure seamless communication, timely room turnovers, maintenance resolutions, and enhanced guest experiences.
Proactively address guest feedback, complaints, and correspondence, resolving issues promptly and professionally to ensure the highest levels of satisfaction and service recovery.
Maintain full oversight of daily financial reports, ensuring accurate recordkeeping, updating checkbooks, and reconciling profit and loss statements at the end of each month.
Effectively manage departmental budgets by controlling purchasing systems, monitoring labor and payroll costs, and implementing cost-saving strategies to improve ...
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