At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The Head of Base Management for MPO is responsible for maximizing lifetime value, retention, and loyalty of the MPO customer base. This role owns the post‑activation lifecycle, including onboarding, retention, expansion, loyalty, and care‑led differentiation.

The role designs and executes lifecycle management strategies that ensure MPO customers feel recognized, rewarded, and supported over time. This includes CLM programs, moments‑based engagement, proactive churn prevention, expansion initiatives, and differentiated service experiences aligned with MPO value propositions.

The Head of Base Management partners closely with Care, CX, Loyalty, and Digital teams to operationalize tier‑based benefits, service guarantees, and recovery journeys. The role uses d...