The Head of Claims Development and Operations will be expected to grow and enhance our volume claims and disputes offerings. Working collaboratively with internal and external client teams, and exploring the market, they will seize on new business and product opportunities. Building on existing relationships and helping to forge new ones, those services and initiatives can be of all sizes and scope, from low volume transactions to high volume and fully outsourced managed services. They may range from pseudo-legal complaints or pre-litigation cases, to County Court or Alternative Dispute Resolution pathways. The Head of Claims Development and Operations will oversee the commercial success and client service delivery of our offerings, whilst providing support to teams around our global network.

Responsibilities

• Design, implement and oversee the operational strategies and service delivery for internal and external clients as well as the Claims Team’s own stra...