Role Overview

We are seeking a senior leader to oversee end-to-end claims operations, with a strong focus on delivering a seamless customer experience while driving operational efficiency. This role is responsible for optimizing claims intake channels, improving adjudication processes, and ensuring high-quality service delivery across health and life insurance claims.

The successful candidate will lead process transformation initiatives, implement scalable solutions, and champion a culture of continuous improvement, innovation, and customer-centricity. This role also ensures compliance with regulatory requirements and alignment with evolving business needs.

Key Responsibilities

Customer Experience & Stakeholder Management

• Drive process improvements that enhance customer experience while delivering cost efficiencies
• Partner with internal and regional stakeholders to develop tailor...