**Overview**

We are seeking an operationally rigorous and transformation-minded leader to serve as Group Manager, Core & Premium Accountant Support — a foundational role within our Accountant Customer Success organization. This leader owns the end-to-end support experience for the core of our ProAdvisor base, delivered through a multi-partner outsourced delivery network spanning globally, alongside an internal team of QuickBooks experts.

This is a senior leadership role at the center of a major initiative to transform Accountant support from a tenure-based generalist model into a tiered, credentialed, expertise-driven ecosystem. The leader will be accountable both for the day-to-day performance of a large-scale delivery network and for the structural reshaping of that network's talent and partner footprint to meet ambitious new quality and resolution standards. This role is driven by operational excellence at scale, partner governance, and the disciplined execution of...