At Chip, our mission is to make our customers wealthier: one app to build long-term wealth across savings, investments and pensions.

We're looking for a CRM leader who runs lifecycle as a profit centre, not a send calendar.

The kind of person who knows that activation, retention and cross-sell are where the economics of a wealth business are actually realised, and who can prove it with numbers rather than opens and clicks. Someone as comfortable interrogating cohort retention and cross-sell margin in a finance review as they are pushing a build team to ship a smarter journey. Someone who has run CRM across strategy, build and operations, and wants to do it again, this time with AI built into the core of how the function works.

Because at Chip, we're heading into the most consequential year in our history: pensions launching, an AI wealth agent in development, and a major multi-year Channel 4 TV partnersh...