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Head of Customer Due Diligence and Risk Operations

Company

FWD Insurance

Location

Remote, Remote

Posted

June 26, 2026

Position Overview

The Head of Due Diligence and Risk Operations is responsible for strengthening Financial Crime Compliance (FCC) execution through end-to-end Enhanced Due Diligence (EDD) lifecycle oversight, data-driven management information (MI) reporting, and quality assurance (QA) over Line 1 AML and FATCA/CRS controls.

The position ensures that Line 1 activities are complete, accurate, consistent, timely, and evidencable, while supporting regulatory readiness through structured remediation governance, control testing, and continuous process improvement.

Acting within a Line 1.5 construct, this role serves as a critical bridge between Operations and FCC, ensuring effective control execution alongside independent challenge, aligned with Group Operating Model expectations.


EDD Lifecycle Management & Process Optimization

  • Lead the end-to-end EDD lifecycle, ensuring strong governance from case initiation to closure
  • Design and optimize case workflow...

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