Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Reports to: CEO

Location: Leeds - full time office based

Hours: Full time

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

Type: Permanent

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White . Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group fee...