Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope:
Reporting to the Chief Operations Officer PAUL, the Head of Customer Experience supports the business by partnering with stakeholders to identify and drive value adding initiatives meant to differentiate Prudential as a future oriented, customer focused organisation by ensuring that the initiatives support our vision to provide top of class service. They will ensure quality delivery of insurance solutions to customers with the view to retaining, reaching and attracting new and potential customers. This will ...