Job Description Your role: Leads the Regional / Sub Regional Customer Success function and end-to-end holistic delivery of the overall operational service for regional strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture.
What You’ll Need - Inspiring people leader with proven team development capabilities
- Strong communicator for executive‑level engagement across cultures
- Influential collaborator who thrives in a global matrix
- Ownership mentality with proactive decision‑making
- Deep customer‑centric mindset and passion for service excellence
Responsibilities - Supports Global Head of Enterprise CSM in relation to the overall performance of the Customer Success function.
- Leads Regional / Sub Regional Customer Success teams aligned to the Global Operating Model ...