We are currently partnered with B2Spin who are looking for an experienced Head of Customer Support & Player Operations to join their team!
**Are you a passionate leader **passionate with delivering exceptional player experiences?**
B2Spin, a rapidly expanding gaming company, is seeking a dynamic Head of Customer Support and Player Operations to lead our global teams. This pivotal role demands a strategic thinker who can drive customer satisfaction, operational excellence, and continuous improvement.
Here's what you'll do:
- **Oversee Operations**: Manage and optimize CS, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams.
- **Elevate Player Experience**: Develop and execute strategies to improve customer satisfaction, retention, and engagement.
- **Mitigate Risk**: Implement robust fraud prevention and risk management strategies aligned with business objectives.
- **Drive Efficiency**: Streamline payment processing, reduce risks, and ensure compliance with...