Purpose of the Job

The Head of Investor Services, Ireland is responsible for leading Ocorian's Investor Services operations across Dublin, Belfast and Luxembourg, delivering a scalable, technology-enabled operating model that provides an exceptional experience for both clients and investors. 

The role is accountable for service excellence, operational performance, people leadership and continuous improvement across all Investor Services activities. The successful candidate will ensure strong operational discipline through effective workflow management, clear accountability, robust controls and proactive monitoring of service performance. 

The role will also play a critical part in enhancing the Investor Services function through the deployment of workflow technology, automation and AI-enabled solutions. A key objective will be developing organisational capability in AI while delivering practical solutions that imp...