Head of Operations - Financial Services

Lead. Inspire. Deliver Results.

Location: Cape Town

We are looking for an exceptional Head of Operations to lead a large-scale financial services operation, driving performance, compliance, client satisfaction and commercial success in a fast-paced BPO environment.

What You’ll Get Career development and opportunities to apply for internal promotions following probation. Monthly, quarterly, and annual awards with prizes. Employee Assistance Program (EAP) and access to mental health support. Tree planting in the Sigma Forest after probation. Medical insurance covering doctor visits, optometrist appointments, dental assistance, funeral cover, group life cover. Transportation benefits including shuttle services. What Your Day-to-Day Will Look Like Lead, develop and inspire Operations and Team Managers to achieve service, quality and customer outcome targets. Drive commercial performance through strong operational management...