The Head of Operations is a senior leadership role responsible for overseeing the operational performance, service delivery, and governance of the Customer Success and Implementation functions within gulfHR. The role ensures strong customer experience outcomes, consistent and scalable implementation delivery, and effective operational coordination across teams. It focuses on driving operational visibility, process consistency, SLA adherence, and continuous improvement to support business growth. This role also plays a key leadership function in managing operational teams, strengthening accountability, and ensuring alignment between Customer Success, Implementation, and internal stakeholders.

• Provide operational oversight of Customer Success performance and customer experience outcomes
• Monitor customer satisfaction, retention trends, SLA adherence, and escalation...