As the Head of Operations , you will act as a strategic partner to the Business Head, overseeing all core back‑office and operational support functions. You will ensure that commercial activities are supported by a robust, efficient, and premium‑quality operational backbone, driving excellence across supply chain, customer service, IT, HR, and logistics.

What You’ll Do and How You’ll Succeed

Strategic Leadership & Execution

• Partner with the Business Head to oversee back‑office operations including after‑sales service, call centre, supply chain, warehousing, logistics, new store openings, IT, and HR.
• Develop and execute annual operational plans and budgets to support commercial objectives and growth targets.

Operational Excellence & Customer Experience

• Drive efficiency and excellence across operational support functions.
• Ensure a seamless, premium cust...