Head of Operations - Life and Health We are currently seeking a high calibre professional to join our team.
Responsibilities - Ensure that on-shore and off-shored processing comply with established KPIs, SLAs, global and local procedures, guidelines, risk controls, and regulatory requirements.
- Manage the consolidation of Life and Health Operations to achieve operational synergy and effectiveness.
- Remediate controls and process gaps in line with first line identified issues, audits, and regulatory requirements.
- Support ongoing business growth, transformation, and IT initiatives.
- Deliver products and services to customers consistently with the business strategy across all Life products.
- Design and execute a strategy to drive operational excellence and the delivery of customer‑centric services.
- Manage relationships and report on the performance of internal and external service providers under agreed SLAs and ...