Leadership Responsibilities:

• Lead and manage a team of approximately 10 technical and domain experts, overseeing day‑to‑day operations and ensuring alignment with strategic goals.
• Plan, organize, and prioritize team deliverables to meet deadlines and project milestones efficiently.
• Proactively identify, assess, and elevate risks and issues, implementing corrective or preventive measures as needed.
• Ensure all team activities comply with the bank’s standards, norms, and operational models.
• Maintain and improve customer satisfaction levels through regular monitoring and service enhancements.
• Monitor and enhance delivery quality and service excellence.
• Evaluate individual skills and recommend training programs to support continuous learning and development.
• Conduct performance reviews, facilitate internal mobility, and support career progression planning.
• Oversee human capital respon...