Head of Village Guest Experience

Whinfell Forest | £75,000 - £90,000 per annum depending on experience, plus 22% bonus scheme | Company Car | PMI

We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment 

As Head of Village Experience, you will play a key leadership role within the Village Senior Leadership Team, shaping and delivering an outstanding end-to-end guest journey. Working closely with the Village Director and central Guest Experience Director, you will ensure every aspect of the guest experience consistently exceeds expectations and brings our brand to life.

You will take ownership of the experience for over 5,000 guests on every break, leading all guest-facing services and influencing decisions across the whole village to create a truly guest-focused culture. From everyday interactions to major moments, you will champion exceptional service, ensuring guests feel valued, recognised and deli...