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Head Porter

Company

AccorHotel

Location

Queenstown, Otago

Posted

July 11, 2026

Position Overview

Job Description

  • Lead, coach and support the Porter team to deliver exceptional guest service.
  • Oversee valet parking, luggage services, guest transportation and concierge operations.
  • Manage team rosters, training and daily porter operations.
  • Ensure activity sales procedures are followed, coordinate operator familiarisations, and reconcile sales each shift.
  • Assist guests with enquiries, local recommendations and activity bookings.
  • Drive activity sales through exceptional guest engagement.
  • Work closely with Front Office and other departments to ensure seamless operations.
  • Support reception duties as required.
  • Ensure compliance with Accor standards and health and safety requirements.

Qualifications

  • Previous team lead, supervisory or leadership experience in a hotel Porter, Concierge or Front Office environment will be advantageous.
  • A passion for creating exceptional guest ...

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