Roles & Responsibilities:-

A. Process Excellence & Standardization:

• Analyze existing operational workflows to identify inefficiencies and opportunities for process optimization, while maintaining a comprehensive Process Improvement Register.
• Develop, review, and maintain Standard Operating Procedures (SOPs), ensuring consistent implementation and compliance across assigned business functions.
• Partner with operational teams to minimize process deviations, reduce rework, and improve turnaround times (TAT), while monitoring trends and escalating recurring issues to the Head of Quality.

B. Quality Assurance & Performance Management:

• Track and evaluate key quality performance indicators to ensure compliance with established quality standards and business objectives.
• Perform periodic quality reviews and sample-based operational audits, maintaining com...