Responsibilities Own end-to-end retirement fund administration and servicing by ensuring seamless, compliant delivery across participating employers, stand‑alone funds, and intermediaries (Financial Advisors and Employee Benefits consultants). Define and deliver a differentiated service strategy and proposition that enhances client, employer, and intermediary experience and satisfaction. Oversee and ensure effective onboarding of new clients by maintaining operational readiness, embedding controls, and driving adoption of digital tools. Maintain and enforce high standards of data integrity and administration processes for members, employers, and FAs within legislative, contractual, and SLA requirements. Ensure and control the accurate and timely receipt, allocation, and investment of contributions into approved portfolios in line with mandates. Manage and lead teams responsible for accurate fee calculations and collection, commission, and adviser remuneration payments, including reconc...