JOB SCOPE
Supporting successful operations
Assist the General Manager in ensuring that guests are provided outstanding service befitting a world-class establishment Build and cultivate relationships with VIPs, with a focus on Casino patrons/hosts, as well as patrons with a high propensity to spend on wines Support the General Manager in managing cost discipline (with a focus on beverage cost management) Ensure regular refresh of outlet’s offerings in line with seasonality, guest preferences and regional trends, with a focus on elevating the outlet’s wine & beverage programme Work with Management team to address guest feedback, including suggesting changes to internal SOPs to deliver the best possible experience for patrons Work with internal stakeholders to drive projects, including but not limited to capital projects, company-wide campaigns, repair and maintenance projects etc. Support ...