**Key Responsibilities:**

**Guest Experience**

+ Welcome all members and guests in a warm, professional, and engaging manner.
+ Deliver a seamless arrival and departure experience while ensuring IHG service standards are consistently met.
+ Handle guest enquiries, complaints, and service recovery promptly and professionally.
+ Build strong relationships with regular members and hotel guests to encourage loyalty and repeat business.
+ Ensure guest privacy and confidentiality are maintained at all times.

**Sales & Membership**

+ Drive monthly membership sales and revenue targets.
+ Promote health club memberships, fitness programs, personal training sessions, swimming lessons, and retail products.
+ Conduct club tours for prospective members and explain available facilities and membership options.
+ Upsell hotel wellness packages and seasonal promotions.
+ Maintain an active database of membership enquiries and conduct follow-up...