The Role: The candidate will be responsible for supporting the application’s end-users, identifying and coordinating issues that affect their application areas, and understanding the organization’s workflow and policies.
Critical Success Factors - Prior healthcare background will be ideal
- Good communication & stakeholder management skills
- Certifications in EPIC will be a bonus
Main Responsibilities include but are not limited to: - Incident Management: Gather information from diverse sources, critically evaluate it to define problems, and develop proactive plans for resolution and prevention.
- Maintenance and Change: Comprehend the organization’s operational and clinical requirements, guide workflow direction, and modify system configurations to align with end-users’ business needs. This includes workflow design, advanced configuration, system testing, documentation, stakeholder appr...