Healthcare Customer Service Advocate II (Remote)
Location: Remote (Must reside in D.C., MD, or VA)
Contractor Work Model: 100% Remote
Type: 5-month Contract-to-Hire
Schedule: Full-time
Pay Rate: $28.75/hr
About the Role
We’re hiring a Customer Service Advocate II to support customers in a fast-paced call center environment. You’ll handle inquiries related to benefits, claims, eligibility, and billing, and you’ll also help customers use digital/self-service tools. This is a strong fit for someone who’s empathetic, professional on the phone, and comfortable juggling multiple systems.

Health insurance or healthcare customer service experience is highly preferred.
What You’ll Do

+ Answer inbound calls from customers and business partners regarding:

+ Plan/product information and benefits

+ Claims questions and first-level claims research

+ Eligibility and billing inquiries



+ Provide first-leve...