Provide customer support via phone, chat, and email, resolving inquiries and technical issues while delivering a high-quality experience.
Key Responsibilities

+ Handle inbound/outbound inquiries and provide second-level support

+ Troubleshoot issues, de-escalate concerns, and deliver clear solutions

+ Document interactions in CRM systems accurately

+ Escalate product safety concerns and recommend process improvements

+ Meet quality, accuracy, and performance metrics

Requirements

+ 1+ year customer service experience

+ Strong communication and problem-solving skills

+ Experience with CRM systems and multitasking across tools

+ Typing speed of 55+ WPM

+ Ability to follow scripts and workflow

Preferred

+ Technical support or healthcare experience (HIPAA knowledge a plus)

+ Bilingual (Spanish/French)

+ Bachelor’s in health/biology-related field

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