Telesys BPO

On-site - Makati | No Exp | Required | High/Senior High School | Full-time

Job Description

We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer-first mindset.

Key Responsibilities

• Handle inbound healthcare-related inquiries via phone, chat, or email.
• Assist with benefit explanations, eligibility verification, and claims status.
• Provide accurate and compliant information while following healthcare policies.
• Document customer interactions accurately in the system.
• Escalate complex or sensitive concerns when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Employee Recognition and Rewards

Performan...