Job Title: Help Desk Analyst - Senior

Location: Remote, Canada (onsite meetings in Edmonton)

Contract: 12 months with possible extension for another 6 months

Seniority: Junior

Work authorization: Any (candidate must be authorized to work in Canada)

Job Summary

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Education. The analyst works directly with end users to troubleshoot technical issues.

Responsibilities

• Receive and respond to inquiries related to applications supported by the Help Desk.
• Advise inquirers of any resolution to an inquiry.
• Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support.
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