Position Overview
Description We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment.
Responsibilities:
β’ Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites.
β’ Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology.
β’ Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time.
β’ Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces...