Description We are looking for a Help Desk Analyst I to provide responsive technical support for end users in Chicago, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day IT issues, communicating clearly with users, and keeping support requests organized from intake through resolution. The role focuses on supporting Microsoft-based workplace technologies, troubleshooting desktops and peripherals, and delivering a dependable service experience in a fast-paced environment.

Responsibilities:
• Deliver first-level technical assistance for hardware, software, connectivity, and peripheral issues affecting end users.
• Diagnose and resolve problems involving Windows devices, Outlook, Microsoft 365 applications, and related workplace tools.
• Manage user accounts and access by working within Active Directory and Microsoft Entra environments.
• Support device setup, configuration, and policy-related tasks through Microsoft Intune...