Description We are looking for a Help Desk Analyst I to provide dependable technical support for end users in Connersville, Indiana. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting with Windows-based environments, user account support, and everyday technical issues. The person in this role will handle incoming service requests, resolve routine hardware and software concerns, and help maintain a smooth support experience across the organization.

Responsibilities:
• Respond to user support requests and deliver timely assistance for common desktop, software, and access-related issues.
• Diagnose and resolve routine problems involving Microsoft Windows and Windows 10 systems, escalating more complex incidents when needed.
• Manage service desk tickets by documenting issues accurately, tracking progress, and ensuring requests are closed appropriately.
• Support user account administration tasks in Active Directory, incl...