Description
We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and deliver dependable day-to-day technical assistance in Wisconsin. This Long-term Contract position is ideal for someone who enjoys resolving user issues, keeping support workflows organized, and creating a positive experience for internal customers. The person in this role will work closely with the IT team to address incoming requests, reduce outstanding ticket volume, and strengthen overall service desk operations.


Responsibilities:

• Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization.

• Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog.

• Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues.

• Route advanced or specialized ...