Description
We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service.


Responsibilities:

• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments

• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology

• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications

• Manage on...