Launch your IT career with Pet Valu as a Help Desk Analyst Intern, supporting retail clients until December 2025! Your role involves troubleshooting and problem-solving via phone and email.
As a Help Desk Analyst Intern, you will work within a tight-knit team focused on exceptional service delivery. You will log and track issues, assist with POS documentation, and test new software releases. Your problem-solving abilities will be crucial in providing top-notch support to users at both store and Head Office levels.
Key Responsibilities:
• Troubleshoot and assist users over phone and email
• Log calls and manage help-desk reports
• Update the help-desk database regularly
• Help with POS procedure documentation
• Maintain and test POS hardware and software
Requirements:
• Completion of High School diploma
• Ongoing studies in a tech or business program
• Background in retail or POS systems preferred
• Strong problem-solving aptitude required
• Effect...