Description
We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently.


Key Responsibilities

+ Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.

+ Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.

+ Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

+ Resolve account-related issues utilizing Active Director...