Helpdesk Lead

Location: Oklahoma City, OK

Worksite: Onsite

Contract Length: 6-month contract initially

Overview

Our government client in Oklahoma City is seeking a hands-on Helpdesk Lead to support the daily coordination of their helpdesk operations. This individual will serve as a task-oriented lead for the team, helping manage ticket flow, coordinate priorities, support asset-related requests, and ensure work moving through the shared helpdesk system is handled efficiently and accurately.

This is not a traditional people-management role. The ideal candidate is a collaborative technical leader who can guide work, remove roadblocks, troubleshoot alongside the team, and help team members grow without micromanaging.

Key Responsibilities

• Coordinate day-to-day helpdesk work, including ticket assignm...