Help Desk Officer - Tahoe

Requisition ID: 267634

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

The Ask Operations Helpdesk Officer, is a subject matter expert who supports the Branch network and units within CBO by: responding to queries and providing quality advice, information and coaching to help resolve procedural questions or navigational issues, delivering an excellent customer experience. The Officer is performance-focused and works in close collaboration with partners.

**Is this role right for you? In this role, you will:**

1. Customer Experience - Provide the best-in-class customer service by:

a. Ensuring a high level of process and system related knowledge as it relates to policies and procedures is maintained,

delivering a consistently excellent level of service;

b. Ensuring Service Level Agreement commitments and standards are...