**Description**

SAIC is hiring for a remote Help Desk Specialist.

Duties generally include but are not limited to the following:

+ Answer and respond to customers' requests via phone and email
+ Identify, research, and resolve customer issues
+ Provide accurate and timely ticket documentation
+ Meet and exceed required metrics and Service Level Agreements (SLAs)
+ Provide timely updates and follow up to customers
+ Escalate to internal representatives or system support specialists when appropriate
+ Identify and appropriately communicate recurring problems
+ Evaluates and prioritizes customer problems and complaints
+ Comply with documented regulations, processes, and procedures
+ Other responsibilities as may be required by management

**Qualifications**

**Required Skills and Qualifications:**

+ Bachelor’s Degree and/or 5 years relative work experience
+ 1+ year experience in help desk/call center envir...