About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes.

Title: Help desk supervisor

Location: Cebu, Philippines

Onsite position

Position Summary & Key Areas of Responsibility

• Leads support team leaders and ensures teams meet SLA standards.
• Coaches team to meet service level agreement objectives.
• Supports Manager providing key metrics, inputs, SLA results and action plans.
• Guarantees Call/Incident Management operations and/or request for escalation.
• Researches and analyzes operational effectiveness of assigned team(s) through interviews and metrics and ...