The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests. This position is onsite in the Colorado Springs, CO area.

Essential Requirements

• The ability to obtain, maintain and access classified information at the Secret level.
• Must possess Security+ certification.

Key Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Supports onboarding by validating network access.
• Ensures all requirements are met by end user while in processing to allow for network access.
• Provides direct, indirect, logica...