**Overview**

**HELP DESK TECHNICIAN I (BHAK)**

We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.





**Responsibilities**

**Essential functions will include:**


+ Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
+ Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
+ Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and proj...